Questions and answers

Here we have gathered the most frequently asked questions about our accommodation, reservations and services. Whether you're wondering about check-in times, facilities or how to extend your stay, you'll find the answers here. Can't find what you're looking for? Please get in touch and we will help you!

Communication

Bus from Central Station/To Waterfront Cabins: Bus number 16 from Nordstan stop location B. The journey takes only 3 minutes. Get off at the Frihamnsporten bus stop, which is about 400 meters from our site.
Free boat: The Älvsnabben is free to use and runs between the Stenpiren and Lindholmspiren stops Monday to Friday. The boats Älveli and Älvfrida depart every 8 minutes between 07:00 and 16:00. The journey across the Göta River takes only 6 minutes.
Taxi: With Bolt or Uber you can easily get from us to the center of Gothenburg.
Parking: There is also a large parking lot at the entrance owned by the City of Gothenburg, the fee is 300 SEK per day.

How do I book breakfast?

We cooperate with a local café that delivers breakfast bags to us from 07.00.
You can easily book your breakfast bag by emailing, calling or visiting the reception.
Mail: booking@waterfrontcabins.se
Phone:+46- 31 12 21 93.

Other services / 24-hour reception 

Reception. Our reception is staffed around the clock. You will find us in the courtyard at kv 5, 6/7.
It is possible to rent or buy a sheet and towel set for all types of stays.

Food shop open 24/7 

The grocery store is located at the entrance to the area. The shop is open 24/7. Here you will find everything from food to snacks.  

Mobile key

To receive the key, you will need to download the Waterfront Cabins app (you can find it where you download apps). Make sure to register the same phone number in the app as you provided when booking. The app is compatible with both IOS and Android.
Please note that 2 keys are included in your booking, an additional fee of SEK 350 applies for any additional keys / exchange of keys.

Can I have visitors or guests in my studio?

Your friends and family are welcome to visit you when you stay with us until 20.00. If you are going to have an overnight guest, please contact the reservations department: booking@waterfrontcabins.se

Smoking

Smoking is not allowed in your room or on any balcony/terrace. 

How do I check out?

You will be automatically checked out at 11:00 on the day of departure. For everyone's comfort, please start the dishwasher and leave any key cards on your kitchen table before leaving your studio. If you have any questions, you are welcome to contact our reception which is staffed 24/7.

How do I change or cancel my room? 

Email booking@waterfrontcabins.se if your booking is made directly through us, special booking conditions may apply.

WiFi instructions

Block 1: Connect to your studio wifi first. Open a browser (e.g. google chrome, safari etc.), enter the login details that are on the inside of your front door.
Block 8:
You will find your code on the cabinet outside the bathroom.
Other blocks: Login details and router name can be found on the back of the router or at your front door. 

How do I change or cancel my room? 

Email booking@waterfrontcabins.se if your booking is made directly through us, special booking conditions may apply.

Error report

 You can report a fault by scanning your QR code on the inside of your front door. You will also find a link to the error report in your Waterfront Cabins app.

Safety monitoring

The area is secured around the clock with cameras, to give you and other guests the best possible experience on the pier.

How do I pay and/or change my payment card?

Guide on how to register a payment card in your booking. You can change payment cards yourself in your cWallet account.

Would you rather talk to us directly?

We are here to help you! Feel free to contact us by phone or email, and we will make sure to answer your questions and help you in the best way possible. We look forward to hearing from you!

Email: booking@waterfrontcabins.se

Telephone: +46(0)31 12 21 93

Error reporting: Click here

In case of danger call SOS Alarm: 112

Reception opening hours: Open 24/7


Emergency: Day: +46(0)31 331 51 21